CONTACT
Get in Touch
Contact
Crest Shipping.
All enquiries answered within 2 business hours. Urgent cargo operations available 24/7.
All enquiries answered within 2 business hours. Urgent cargo operations available 24/7.
Use the form below for general enquiries. For freight quotes, please use our dedicated quote form to get a fully costed response faster.
Enter your tracking reference (format: CRS-YYYY-NNNNN) in the tracker on our homepage. Live updates are available 24/7 from pickup to delivery.
Updates may pause during ocean transit as vessels move outside cellular range. If no update has appeared for over 48 hours, email crestmanagement174@gmail.com with your tracking number.
Never. All Crest quotes are all-inclusive — covering freight, fuel surcharges, insurance, customs, and delivery. What you see is what you pay. No surprises at destination.
Yes. All Crest consignments carry standard cargo insurance to USD 100,000 at no extra charge. For higher-value shipments, please declare the full cargo value when requesting your quote.
We respond to all quote requests within 2 business hours with a full, all-inclusive price. Urgent quotes can often be turned around in under 30 minutes — call +44 7832 350418.
Yes — we have licensed customs brokers at all major US and European ports with a 99.7% first-time clearance rate. Customs is included in all standard door-to-door quotes.
All Crest consignments carry standard cargo insurance to USD 100,000. Our five-step claims process is designed for speed and fairness, with settlement typically within 10 business days.
Visible damage: within 3 days. Concealed damage: within 7 days of delivery.
Photograph all damage before disturbing or moving the cargo.
Email crestmanagement174@gmail.com with your tracking number, photos, and commercial invoice.
A dedicated claims handler will be assigned within 24 hours and contact you directly.
Claims are typically settled within 10 business days of submission with full documentation.